Payment, shipping and warranty
We accept credit/debit cards by virtual Redsys, Paypal, Bizum or “Aplázame '' , an instant financing platform. Redsys is a safe way of payment, once you introduce the card info, the bank will send you a confirmation SMS by SSL protocol.
We accept Visa, Mastercard or American Express.
APLAZAME - PAYMENT METHOD
It's easy, quick and comfortable. Choose your product, select Aplazame like payment method, choose the number of payments you need, and the date you would like the payment. Aplazame will give you the credit instantly, you just need to give your email, mobile number and ID.
Once you ask for the loan, aplazame will ask you to pay an initial fee. The amount of the loan will be the total of your cart minus the initial payment you give. That will be the amount that will be financed in the numer of payments you choose. For example, a 6 months financing will imply 7 payments. The first one at the moment of the purchase and 6 more fees, once per month after the purchase.
Payments are made with the credit/debit card you put at aplazame.
- Aplazame will send you a text message once the credit is approved. That text message has no cost for you.
The shipment will be made once the payment is accepted. Usually it is accepted instantly. Once everything is approved, we will inform you the shipment status.
The sipments will be by ASM/GLS transports. The estimated due date is 24/48 hours after the package leave our headquarters. Once the package is shipped, you will receive an email with the tracking number, so you can follow your delivery.
For shipments out of Península (Spain) the due dates may vary.
You have 14 days after the invoice date to ask for a change or return.
Log in into your user account ans ask for a return from your order. You should specify the reason (size change, bad quality, damages or other reasons). Once we receive your request, we will ask the shipping agency to collect the package. You should pack your order in a safe way and in its own package.
Once we receive the package, we will send the new one, or in other case, we will proceed your refound. (Refounds are made by the same payment method you used and it will be effective from 3 to 12 work days).
If the product is damaged, please send us a picture with your order number to firstname.lastname@example.org
For any other incidence, you can contact us by the same email: email@example.com
WARNING: The first size change is free from purchases of 120 Euros or above. If you want to return your product, the shipping fee its on your own (4.5 Euros). If you want to change the size, and you ask it on friday after 13H, the collect will be on next tuesday. The age allowed to buy at Cambili is 16 years old.
Cambili will not allow returns of damaged or used products, or without its packaging, unless the product have a defect. For hygiene reasons, we do not accept returns on jewelry items.